Terms & Privacy

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Welcome to Deamoure, this site is provided as a service to our visitors and may be used for informational purposes only. Because the Terms and Conditions contain legal obligations, please read them carefully.

1. Your Agreement

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1. Limitation of our liability.

 If we, or the local florist, breach the terms of this agreement and are found to be liable for your losses neither we, nor the local florist, will be responsible for any losses which are not foreseeable nor those which exceed the value of the order placed by you.

Neither we, nor the local florist, will be liable for any failure to perform obligations under this agreement where such failures are due to fire, flood, earthquake, storm, hurricane, natural disaster, war, invasion, terrorism, national action, labour strike or interruption or failure of electricity, telephone or other utility.

2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

 This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; for breach of any term in the Consumer Rights Act 2015 or the Consumer Protection Act 1987 which cannot be limited or excluded; or any other liability which cannot be limited or excluded by law.

Tell us you want to end the contract. 

To end the contract with us or the local florist, please let us, or the local florist know by calling or e-mailing the local florist on the number or e-mail detailed during the ordering process or email us at webteam@direct2florist.com Please provide your name, home address, details of the order and, where available, your phone number and email address.

Returning products after ending the contract. 

If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to the local florist. You must either return the goods in person to the local florist or allow us, or the local florist to collect them from you. Please call the local florist to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us ands the local florist you wish to end the contract.

When we, or the local florist, will pay the costs of return. 

if you are ending the contract because we have told you of an upcoming change to the flowers or other products or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

When your refund will be made. 

If you are entitled to a refund under the terms of this agreement we, or the local florist, will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then this will either be within 14 days from the day on which the local florist receives the product back from you or, if we, or the local florist, confirm there are no goods to return, within 14 days of you telling us or the local florist you have changed your mind.